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Terms & Conditions

Effective Date: June 2025
ABN: 40776321749

By booking or attending any session with Halla Wellness, you agree to these terms.

What We Offer

We provide:

  • 1:1 personal training
  • Small group training (up to 4-5 participants)
  • Online/virtual sessions
  • Training programs
  • 4, 8, and 12 session passes

All services support general health, fitness, and wellbeing. We don’t provide medical, physiotherapy, or dietetic advice.

Your Responsibilities

When you train with us, we ask that you:

  • Arrive on time and ready to train
  • Wear suitable clothing and grip socks (we train without shoes)
  • Follow instructions for safe exercise
  • Tell us immediately about any injury, discomfort, or health changes
  • Complete all required forms honestly
  • Get medical clearance if we recommend it

We reserve the right to pause participation if safety is a concern – because we care about you.

Payment

  • Sessions are paid via EFT or cash unless we’ve arranged otherwise
  • Session passes (4, 8, or 12 sessions) are paid upfront
  • Pricing may change, but your existing packages will be honored for their validity period

 

Session Pass Expiry

To help you stay consistent and keep scheduling fair for everyone:

  • 4-session passes expire 4 weeks from purchase
  • 8-session passes expire 6 weeks from purchase
  • 12-session passes expire 8 weeks from purchase

Expired sessions aren’t refundable unless required by law.

Cancellation & No-Shows

We get it – life happens! To keep things running smoothly:

  • 12 hours’ notice is required to cancel or reschedule
  • Cancellations with less than 12 hours’ notice may result in the session being forfeited
  • Emergencies and illness are considered case-by-case – just let us know
  • Repeated no-shows may affect your booking priority

 

Group Sessions:

  • Require a minimum of 2 participants to run
  • If only one person books, we may cancel, reschedule, or offer:
    • A condensed 1:1 session (no extra cost)
    • A rescheduled class
    • A class credit back to your pass
  • We’ll notify you as early as possible if numbers aren’t met

 

Refunds

  • No refunds for missed or unused sessions once purchased
  • Refunds for unused passes may be offered with written medical evidence or in exceptional circumstances
  • If we cancel a session, you’ll receive a replacement session or credit

 

Health & Safety

By participating, you acknowledge that:

  • Exercise involves inherent risks (injury, muscle soreness, falls, accidents)
  • You’re participating voluntarily and accept responsibility for your own safety
  • You must disclose any medical or physical conditions that affect your ability to exercise safely

 

We’re not liable for injuries due to:

  • Not following instructions
  • Unsafe behavior
  • Concealed or undisclosed medical conditions
  • Misuse of equipment
  • Things outside our control

We maintain a safe environment and follow WHS practices, but safety is a shared responsibility.

Online/Virtual Sessions

For online sessions, you’re responsible for:

  • Ensuring a safe space to exercise
  • Using appropriate equipment
  • Following instructions carefully

We can’t be responsible for injuries in unsafe home environments.

Privacy & Your Information

We collect personal information to keep you safe and design effective programs.
Your information is stored securely and kept confidential.
We don’t share your data with third parties unless required by law.

See our full Privacy Policy below for more detail.

Photography & Media

We may occasionally request to take photos or videos during sessions for promotional use.

  • No images or videos will be used without your explicit permission
  • Consent is optional and can be withdrawn anytime by contacting us in writing

 

Our Intellectual Property

All training programs, routines, and resources are the intellectual property of Halla Wellness.

  • These materials are for your personal use only
  • Please don’t copy, share, distribute, or reproduce content (including session plans, programs, or screenshots) without permission
  • We may publish approved sample routines on our website/social platforms for personal use and sharing (with credit)

 

Right to Refuse Service

We may suspend or terminate services if:

  • You behave in an unsafe or inappropriate manner
  • You consistently don’t follow safety instructions
  • You breach these Terms and Conditions

This protects the safety of all clients and staff.

Referral Rewards

Existing clients who refer a new client may receive a referral reward.

Referral rewards are:

  • Non-transferable
  • Valid for the referring client only
  • Not redeemable for cash
  • Subject to availability and may change

Rewards are applied once the referred client completes and pays for their first session or package.

Changes to Terms

We may update these Terms and Conditions as needed. You’ll be notified of changes, and continued participation means you accept the updated terms.